Zachary Janssen | IT Technician & Developer

About Me

Experienced IT technician with 7+ years providing end-user support and troubleshooting. Well-regarded for delivering exceptional customer service and consistently earning high satisfaction ratings.

Proficient in Python for automating business processes and extracting insights from SQL databases. Skilled in using pandas for data manipulation and creating visualizations that drive data-informed decisions. Passionate about building efficient, scalable solutions that streamline workflows and improve operational efficiency.

Experience

Deskside Support Technician

NPO USA

Jan 2020 – Present

• Troubleshoot Windows/MacOS systems, printers, mobile devices, and barcode scanners
• Built ServiceNow-integrated web app (Django + NGINX) for shop-floor ticket creation
• Developed Flask + MySQL app for tracking shortages in kitting areas
• Created Python automation tools to replace slow manual processes

IT Field Technician

Caterpillar Inc.

Jun 2019 – Dec 2019

• Provided Level 2 support for onsite and remote users
• Managed ServiceNow ticketing workflow
• Ordered and replaced Dell hardware via Tech Direct
• Deployed and configured Cisco IP phones

Projects

S3 Static Website with CloudFront

AWS • S3 • CloudFront • ACM • Route 53

Secure, high-performance static website served via CloudFront edge locations with HTTPS (ACM) and custom domain. Full infrastructure diagram and write-up available on GitHub.

View on GitHub →

E-Commerce Platform

Django • PostgreSQL • Tailwind CSS • 2022

Full-featured e-commerce site with payment processing, inventory management, and optimized database queries (25% faster page loads).

View on GitHub →

Skills

Customer Support 90%

Problem Solving 85%

AWS Cloud 80%

Python Development 75%

Get In Touch

I'm always interested in new opportunities and collaborations.

Email: zjanssen23@gmail.com

LinkedIn: linkedin.com/in/zachary-janssen

GitHub: github.com/pidgu91

Download Resume (PDF)