About Me

Experienced IT technician with 7+ years of providing end-user support and troubleshooting. Well-regarded for delivering exceptional customer service and consistently earning high customer satisfaction ratings. Highly motivated and proactive in improving business processes and delivering a high-quality customer experience. Proficient in Python for automating business processes and pulling in data from SQL databases. Adept at using pandas for data manipulation and analysis, creating insightful charts and visualizations to drive data-driven decision-making. Strong background in developing efficient and scalable solutions to streamline workflows and enhance operational efficiency.

Experience

Deskside Support Technician - NPO USA

Jan 2020 - Present

  • Troubleshoot Windows & MacOS laptops/desktops, various paper/label printers, mobile phones and barcode scanners.
  • Created a web app utilizing ServiceNOW APIs, Django & NGINX so shop-floor operators can create tickets in ServiceNOW.
  • Built a web app in Python using Flask & a MySQL database, so that future shortags can be tracked in the kitting areas
  • Write Python tools for various departments that need to utilize speed of programming as compared to traditional tools.

IT Field Technician - Caterpillar Inc.

Jun 2019 - Dec 2019

  • Provided level 2 support for onsite and remote users
  • Managed tickets in ServiceNOW
  • Ordered and replaced Dell parts from Tech Direct
  • Built and installed Cisco IP Phones

Projects

S3 Static Website Using CloudFront

AWS, S3, CloudFront, ACM, R53

S3 Static Website utilizing CloudFront to serve webpage faster using edge locations. Also wanted to be able to improve security by using HTTPS, so I created a certificate in Amazon Certificate Manager to be used with the CloudFront distribution. Custom domain name is also used in this project. Infrastructure diagram and general write-up is on my Github.

View on GitHub

E-Commerce Platform

Django, PostgreSQL, Tailwind CSS | 2022

Developed a scalable e-commerce platform with payment integration and inventory management. Optimized database queries to reduce page load times by 25%.

View on GitHub

Skills

Customer Support

Problem Solving

AWS

Python

Contact

Email: zjanssen23@gmail.com

LinkedIn: https://www.linkedin.com/in/zachary-janssen-5aa50616b/

GitHub: github.com/pidgu91